Shipping Policy

1. General Information

At Aunty Nantee, we strive to provide our customers with a seamless and reliable shipping experience. Please review our shipping policy to understand how we handle shipping, delivery times, costs, and other related matters.

2. Shipping Destinations

We offer worldwide shipping to most countries. If you are unsure whether we ship to your location, please contact our customer service team at support@auntynantee.com.

3. Shipping Methods and Costs

We partner with reputable carriers to ensure your order arrives safely and on time. Shipping costs are calculated based on your order's destination, weight, and dimensions. The available shipping methods and their costs will be displayed at checkout.

4. Processing Time

Orders are typically processed within 1-3 business days. Please note that processing times may be extended during peak seasons or due to high order volumes. You will receive a confirmation email once your order has been processed and shipped.

5. Delivery Times

Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are as follows:

• Standard      Shipping: 5-10 business days
• Express      Shipping: 2-5 business days
• Overnight      Shipping: 1-2 business days (available for select locations)

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing or carrier delays.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the recipient's responsibility and are not included in the shipping cost. We recommend contacting your local customs office for more information on potential charges.

8. Shipping Restrictions

Depending on size, weight, or destination, certain items may be subject to shipping restrictions. We will contact you if your order contains restricted items to discuss alternative shipping options.

9. Lost or Damaged Packages

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your package is lost or damaged during transit, please contact us immediately at support@auntynantee.com. We will work with the carrier to resolve the issue and ensure you receive updated information or an account credit if applicable.

10. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize an error in your shipping address, please contact us immediately so we can correct it.

11. Contact Information

If you have any questions or concerns about our shipping policy, please contact our customer service team at support@auntynantee.com. We are here to assist you and ensure a smooth shipping experience.